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stc Protect coverage will expire upon the first replacement of your Apple, Samsung or Huawei smartphone, yet the annual plan payments will continue to apply.
Repair/Replacement Fees payable by Insured Customer | Repair Fees (Partial Loss) Within 0 to 12 months from Entry Date | Repair Fees (Partial Loss) Within 13 to 18 months from Entry Date | Replacement (Total loss) Within 0 to 3 months from Entry Date | Replacement (Total loss) Within 4 to 12 months from Entry Date | Replacement (Total loss) Within 13 to 18 months From Entry Date |
For Non iPhone | 30 BHD | 30 BHD | 15 BHD | 30 BHD | 55 BHD |
For iPhone | - | - | 15 BHD | 30 BHD | 55 BHD |
No, stc Protect only covers new Apple, Samsung & Huawei smartphones acquired with stc Unlimited Smart Plans or device add-ons.
In the event the Customer terminates the 12 months or 18 months paid insurance services before the scheduled expiry date stated in the receipt, the respective termination fees, stated at below, shall be applied by stc
| Month 1 | Month 2 | Month 3 | Month 4 | Month 5 | Month 6 | Month 7 | Month 8 | Month 9 | Month 10 | Month 11 | Month 12 |
12 Months | BD 30 | BD 27.5 | BD 25 | BD 22.5 | BD 20 | BD 17.5 | BD 15 | BD 12.5 | BD 10 | BD 7.5 | BD 5 | BD 2.5 |
| Month 1 |
| Month 2 | Month 3 | Month 4 | Month 5 | Month 6 | Month 7 | Month 8 | Month 9 | Month 10 | Month 11 | Month 12 | Month 13 | Month 14 | Month 15 | Month 16 | Month 17 | Month 18 |
18 Months | BD 45 |
| BD 42.5 | BD 40 | BD 37.5 | BD 35 | BD 32.5 | BD 30 | BD 27.5 | BD 25 | BD 22.5 | BD 20 | BD 17.5 | BD 15 | BD 12.5 | BD 10 | BD 7.5 | BD 5 | BD 2.5 |
iPhone X Insurance service:
In the event the Customer terminates the 12 months or 18 months paid insurance services before the scheduled expiry date stated in the receipt, the respective termination fees, stated at below, shall be applied by stc
| Month 1 | Month 2 | Month 3 | Month 4 | Month 5 | Month 6 | Month 7 | Month 8 | Month 9 | Month 10 | Month 11 | Month 12 |
12 Months | BD 42 | BD 38.5 | BD 35 | BD 31.5 | BD 28 | BD 24.5 | BD 21 | BD 17.5 | BD 14 | BD 10.5 | BD 7 | BD 3.5 |
| Month 1 | Month 2 | Month 3 | Month 4 | Month 5 | Month 6 | Month 7 | Month 8 | Month 9 | Month 10 | Month 11 | Month 12 | Month 13 | Month 14 | Month 15 | Month 16 | Month 17 | Month 18 |
18 Months | BD 63 | BD 59.5 | BD 56 | BD 52.5 | BD 49 | BD 45.5 | BD 42 | BD 38.5 | BD 35 | BD 31.5 | BD 28 | BD 24.5 | BD 21 | BD 17.5 | BD 14 | BD 10.5 | BD 7 | BD 3.5 |
No, there are no reimbursements.
No you can’t extend, nor renew the contract.
No, it’s not transferable.
No, the 12 or 18-months’ coverage option (including 3 complimentary months) needs to be selected at the time of purchasing the device, it cannot be added later on.
The main link between the insurance and your phone is the phone IMEI number for the phone you have purchased from stc.
Please note that in case the customer replaces a device for any warranty related issues (outside insurance) and the device IMEI is changed, the customer must present proof of replacement from the official service center including the old and new IMEI.
Currently stc offers complementary 3 months insurance for all selected Apple & Samsung models. For Huawei devices, the complementary 3 months is only offered to customers opting in for 12/18 months coverage options.
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