How to reach us

In an effort to provide our customers with uniterrupted services during the current situation while setting our customers and agents’ health and safety as a main priority, we have modified our working hours across different channels.

124 Call Centre

Due to the ongoing situation, we have changed the operating hours at our Call Centre, as we work to ensure the health and safety of our customers and teams.

We will provide our full services from 9am to 1am. However, To ensure we get to those customers who need our help the most, we will be providing selective critical services between 1am to 9am.

Call Centre operating hours will be as follows:

  • 9 am to 1am – full services
  • 1am to 9am – selected services
    • Reporting lost SIM
    • Resume service
    • Service not working
    • Technical Issues with Broadband & Data Services
    • Service issues while roaming

Retail Stores

For more details on store locations & timings , kindly visit

For your safety and the safety of others when visiting our stores, please ensure wearing a face mask and applying social distancing standards at a distance of at least 1 meter between you and other visitors.

Get the ultimate retail experience and speak to our agents from the comfort of your home with stc Retail Video service

Simply log into your My stc BH App and follow these steps:

  1. From the main menu Click on “Visit our stores”
  2. Click on “Book a Visit”
  3. follow the steps and download Skiplino app

Our retail agents will happily assist you through video call

Account related queries

  • For queries related to bill details, balance inquiries,  payments, activating services and much more. Kindly download My stc BH app
  • To purchase our latest devices & plans , visit stc online store or contact us on our WhatsApp sales channel on 33121121 from 9am to 10pm