Search our FAQs

Yes, VAT applies on termination fees.

Yes. VAT is applicable on the service fee of both upgrades and downgrades.

Yes, when paying the full price or down payment on the purchase of a handset, VAT will be charged on the amount paid at the time of sale of the device / handset.

In the case of purchases made on an installment contract, VAT is applicable on the monthly installment amount and any additional services such as extended warranty, insurance, etc.

Yes, VAT is applicable on any associated migration fees and charged accordingly.

VAT will be applied to the total amount billed at a rate of 5%. This will be present in your bill summary.

In your invoice summary, VAT shall be calculated post any adjustments or discounts. In case of adjustments, as the value of the supply is adjusted, the corresponding amount of Tax related to the supply will also be adjusted and the VAT amount will be returned to you.

For the first bill issued after January 1, 2019 VAT shall be applied on total amount billed, unless otherwise specified in the VAT regulation.

For the first bill issued after 1 January 2019, VAT shall be applied on total amount billed, unless otherwise specified in the VAT regulation.

No. VAT is not applicable on outstanding bills issued in 2018.